Consultation
Incident Post-Mortem Facilitation
Neutral facilitation after a failed load window — timeline reconstruction, root-cause discipline, and runbook updates that stick.
Typical duration: Usually one full day plus a written summary within three business days
Delivery: Remote or on-site in Taiwan
Pricing basis: Fixed fee per facilitated incident
Who it is for
Teams that just absorbed a messy ETL outage and want a calm, blameless reconstruction without politics swallowing the technical facts.
What you receive
A shared timeline, contributing factors (not a single villain), and a short list of runbook and monitoring changes with named owners and due dates.
Included
- Pre-interviews with on-call and feed owners
- Facilitated working session
- Written summary suitable for internal leadership
Boundaries
We do not assign personal blame or produce materials for external legal disputes.
Next step
Tell us about the incident window and when stakeholders can meet.